FAQs - Napkin Knots

What is a Napkin Knot and how do they work?

We understand the learning curve because no product exists on the market like ours. That is why we are applying for a U.S. patent. A Napkin Knot is made of a graphic circle that is affixed to a cotton cord. The cotton cord is looped and knotted in such a way that when you slide the open loop over your cutlery bundle and then slide a knot to close the loop, your cutlery bundle is secure.

How big is a Napkin Knot?

The graphic circle is 1.75″ and the cotton cord loop is long enough to fit over paper or cloth napkins.

How do I order a custom designed Napkin Knot?

Please contact us to begin the process of making a custom-designed Napkin Knot. We can use your artwork if you already have a design or we can send you a few designs to choose from after we understand what you are celebrating, color palette, etc. We do not charge a design fee.

Will I see a proof of my Napkin Knot before you craft them?

We will email you a proof via Etsy or Amazon if your order is for a custom design or any Napkin Knot product that is customized in any way. After 24 hours, if we do not hear back from you, we will make your Napkin Knots and ship your order.

What are your shipping rates?

We offer flat rate shipping per order via the United States Postal Service. First Class Mail (1 to 3 days shipping time) is $3.12. Priority Shipping (2 Day) is $7.45 and Priority Mail Express (1 Business Day) is $26.26.

Do you ship outside of the U.S.?

We do not ship outside the U.S. at this time.

When will I receive my order?

Orders that do not require customization will be hand crafted and shipped within 3 business days. Custom orders within 5 business days. Shipping time is based on which method you choose at checkout. Standard shipping is 1-3 business days.

Can you rush my order?

Please contact us before placing your order and let us know what you are planning on ordering, when you need them by, and where they need to be shipped to and we will let you know how quickly we can ship your order.

Can I make changes to my order?

If you’d like to request a change to an order, please contact us ASAP.
Orders are processed throughout the day, every day. Once an item has gone into production, we can no longer make changes to it or cancel it.

Will I be charged sales tax?

Sales taxes are applied based on the location to which the order is being shipped.

What is your return policy?

Napkin Knots are custom designed and hand crafted as we receive orders and we do not accept returns. Naturally, if there is an error on our part, we will promptly send a replacement that correctly reflects your order.

Color

We have made every effort to accurately display our product colors on our website. However, please note that colors vary a bit due to the monitor they are viewed on.

Logos/Downloaded Images

By uploading a logo or image of any kind the customer is responsible for receiving approval for reproduction of that logo or image on a Napkin Knot.

What is your privacy policy?

The information received by Napkin Knots will be kept confidential. Your information will never be given or sold to a third party.

Disclaimer

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means.