FAQs - Napkin Knots

What is a Napkin Knot and how do they work?

We understand the learning curve because no product exists on the market like ours. That is why we are applying for a U.S. patent. A Napkin Knot is made of a graphic circle that is affixed to a cotton cord. The cotton cord is looped and knotted in such a way that when you slide the open loop over your cutlery bundle and then slide a knot to close the loop, your cutlery bundle is secure.

What is the difference between Standard and Banquet size?

Standard size consists of a 1.5” graphic circle and a cotton cord loop that will fit over paper napkins with or without cutlery. Banquet size features a 2” graphic circle and longer cotton cord loop that will fit over cloth napkins with or without cutlery. For catered events we highly recommend our banquet-sized Napkin Knot. Not only so that it will fit over heavily starched cloth napkins, but the larger graphic makes more of a statement on the table. Even if you are using paper napkins, if you design your own Napkin Knot and it has a photo or lots of text, we recommend banquet size for readability.

For monogram designs can you match my wedding colors?

The color selections we chose for the monogram designs reflect the current trends in the wedding industry. However, we realize that your color palette for you wedding is very important. Yes, we can match your colors exactly. Please contact us and indicate which design you are interested in and your color codes (RGB, CMYK or Hex) and text. We will have you place an order via our website but we will custom create the order based on your custom color requirements.

When customizing a monogram design, why can’t I add my personalized text?

With our monogram designs you can change and visualize the background, text, art and border colors but not input your personalized text because we need to tweak the text to fit the design. We will take your choices and create a Napkin Knot that is just for you. We will add your text and resize it to fit the design. You will see a proof before we print (see below.)

Will I see a proof of my Napkin Knot before you craft them?

If you created your Napkin Knot using the Design Your Own platform, we will not send you a proof. However, when we are printing your design, if we see anything that doesn’t look right or could look better, we will contact you via e-mail. If you customized a monogram design, we will send you a proof via e-mail before we print and hand craft your Napkin Knots.

What are your shipping rates?

We offer flat rate shipping per order via the United States Postal Service. First Class Mail (1 to 3 days shipping time) is $3.12. Priority Shipping (2 Day) is $7.45 and Priority Mail Express (1 Business Day) is $26.26.

Do you ship outside of the U.S.?

We do not ship outside the U.S. at this time.

When will I receive my order?

Orders that do not require customization will be hand crafted and shipped within 3 business days. Custom orders within 5 business days. Shipping time is based on which method you choose at checkout. Standard shipping is 1-3 business days.

Can you rush my order?

Please contact us before placing your order and let us know what you are planning on ordering, when you need them by, and where they need to be shipped to and we will let you know how quickly we can ship your order.

Can I make changes to my order?

If you’d like to request a change to an order, please contact us ASAP.
Orders are processed throughout the day, every day. Once an item has gone into production, we can no longer make changes to it or cancel it.

Will I be charged sales tax?

Sales taxes are applied based on the location to which the order is being shipped.

What is your return policy?

Napkin Knots are custom designed and hand crafted as we receive orders and we do not accept returns. Naturally, if there is an error on our part, we will promptly send a replacement that correctly reflects your order.

Color

We have made every effort to accurately display our product colors on our website. However, please note that colors vary a bit due to the monitor they are viewed on.

Logos/Downloaded Images

By uploading a logo or image of any kind the customer is responsible for receiving approval for reproduction of that logo or image on a Napkin Knot.

Design Your Own Napkin Knot

You can browse through a vast assortment of art or download your own images. Allowable media sources are .jpg, .png and .svg file formats. You can also download images directly from Instagram or Facebook. Obviously the higher the quality of the image, the better the reproduction of that image will be on your Napkin Knot.

What is your privacy policy?

The information received by Napkin Knots will be kept confidential. Your information will never be given or sold to a third party.

Disclaimer

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means.

 

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